Frequently Asked Questions

Everything you need to know about shopping with Wallace & Gromit.

How long will it take for my order to arrive?

Standard UK delivery typically takes 3-5 working days, while international shipping can take up to 14 working days depending on the destination.

What is your return policy?

We offer a 28-day return window for all unused items in their original packaging. Please note that personalized items are non-refundable unless faulty.

How do I know what size to order?

Each apparel product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit for our tees and hoodies.

Do you ship internationally?

Yes, we ship our official merchandise worldwide. Shipping costs and taxes are calculated at checkout based on your specific location.

Are your products ethically sourced?

We are committed to quality and ethics. Our clothing range uses high-quality materials, and we work closely with suppliers who adhere to fair labor standards.

How can I track my parcel?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.